We understand that purchasing rugs online can sometimes lead to unexpected outcomes. Our Return and Refund Policy is designed to provide clarity and ensure a smooth process for our customers. Please read the following sections carefully to understand your rights and responsibilities regarding returns and refunds.

Return Eligibility

To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item shows signs of use or damage, we reserve the right to deny the return request. Please inspect your rugs upon delivery to ensure they meet your expectations.

How to Request a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send items back without prior approval, as this may delay the processing of your return.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable, and only the cost of the item will be refunded. If you received a discount or promotion, the refund will reflect the amount paid after the discount.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original item.

Damaged or Defective Items

If you receive a damaged or defective rug, you must notify us within 7 days of delivery by emailing [email protected]. Please include photos of the damage or defect in your email. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is crucial for resolving these issues effectively.

Final Notes

This Return and Refund Policy is subject to change at our discretion. We recommend reviewing this policy periodically for any updates. By making a purchase, you agree to abide by the terms outlined in this policy. If you have any questions or concerns regarding returns or refunds, please do not hesitate to reach out to us via email at [email protected].